Terms &
Conditions
These Terms & Conditions set out what you can expect from Breathe Birth Blossom when you book with me, as well as the things I need from you to help keep each service safe, fair and enjoyable for everyone.
Please read the Terms & Conditions for the service you are booking before completing your booking.
Last updated: 15 October 2026
These Terms & Conditions apply to bookings with Rachael Warren, trading as Breathe Birth Blossom, a sole trader.
They cover my Hypnobirthing courses, Pregnancy Relaxation classes, Baby Massage courses and Baby Spa sessions.
Bookings, cancellations, general enquiries and complaints: rachael@breathebirthblossom.co.uk
Privacy and data protection enquiries: info@breathebirthblossom.co.uk
The Terms & Conditions that apply to your booking will normally be the version in place when you make your booking.
By completing your booking and payment, you confirm that you have had the opportunity to read and agree to the Terms & Conditions that apply to the service you are booking.
I know Terms & Conditions aren't the most exciting part of booking, but they're here so that we're both clear about what to expect. I've kept these as straightforward as possible while covering the practical, safety and legal details that help protect both of us.
These Terms & Conditions apply to Hypnobirthing courses provided by Breathe Birth Blossom. Private one-to-one sessions are usually delivered in your own home.
1. Booking & Payment
1.1
A £50 deposit is required to confirm your booking, unless otherwise stated.
1.2
The remaining balance is due before or at the first session, unless an alternative payment arrangement has been agreed with me in advance.
1.3
Your booking is for the complete Hypnobirthing course. Individual sessions are not normally booked separately, and the course fee will not be reduced if you miss a session.
1.4
Your booking is confirmed once I have received the £50 deposit and issued your booking confirmation.
1.5
Prices are as advertised at the time of booking. Prices for future bookings may change, but this will not affect a booking that has already been paid for.
2. Cancellation, Refunds & Rescheduling
2.1 Cancellation before the course starts
If you need to cancel your Hypnobirthing course before the first session, the £50 deposit is non-refundable.
If you have paid any amount above the £50 deposit, the remaining balance will be refunded.
If exceptional circumstances arise, please contact me as soon as possible. I will consider the circumstances and whether an alternative arrangement may be appropriate.
2.2 Cancellation after the course has started
Once one or more sessions of the course have been completed, no refund will be given if you decide to stop attending or are unable to attend the remaining sessions.
2.3 Rescheduling private one-to-one sessions
For participants taking a private one-to-one course, 48 hours' notice must be given when changing appointment dates or times.
2.4 Cancellation of the whole course by me
In the unlikely event that I need to cancel your Hypnobirthing course, I will make reasonable efforts to reschedule the course with you.
If this is not possible, or an alternative date cannot be agreed, a full refund of the total amount paid will be given.
2.5 Cancellation of an individual session by me
In the unlikely event that I need to cancel an individual session, I will make reasonable efforts to reschedule it with you.
If this is not possible, or an alternative date cannot be agreed, a refund will be given for any sessions that have not yet been taken.
The refunded amount for each undelivered session will be calculated as the total course fee, after deduction of the £50 deposit, divided by the number of sessions in the course.
No refund will be given for sessions that have already taken place.
2.6 Circumstances preventing an in-person session
If, for any reason, an in-person session cannot safely take place, for example because of extreme weather, serious illness, problems that prevent safe access to your home, government restrictions or other circumstances outside my reasonable control, I will make reasonable efforts to rearrange the session.
Where appropriate and agreed with you, I may offer the session by live video link instead.
If neither an alternative date nor a suitable alternative way of delivering the session can be agreed, a refund will be given for the undelivered session.
2.7 Early arrival of your baby
If your baby arrives before your Hypnobirthing course has started, please let me know as soon as you reasonably can. In this circumstance, I will provide a full refund of the amount you have paid, including the £50 deposit.
If your baby arrives after your course has started but before all scheduled sessions have been completed, sessions that have already taken place will not be refundable. The £50 deposit will also remain non-refundable.
I will, however, refund the value of any remaining sessions that I am no longer able to deliver.
The value of any remaining sessions will be calculated by first deducting the £50 deposit from the total course fee, then dividing the remaining amount by the number of scheduled sessions and multiplying this by the number of sessions not yet delivered.
This provision does not affect any statutory rights you may have.
2.8 Statutory rights
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.
Where a statutory right to cancel applies to your booking, you can exercise that right by contacting me at rachael@breathebirthblossom.co.uk. I will deal with the cancellation and any refund in accordance with applicable law.
3. Health, Safety & Medical Information
3.1
My Hypnobirthing sessions are intended to provide education, support and preparation for birth. They are not medical care and do not replace advice or care from your midwife, GP, obstetrician or maternity team.
3.2
I am not a midwife, doctor, nurse or registered healthcare professional and I do not provide medical, clinical or diagnostic advice.
3.3
The information and techniques I share are intended to support your knowledge, confidence and preparation for birth. They should not be treated as personalised medical advice.
3.4
Decisions about your pregnancy, labour, birth and any medical treatment remain your responsibility and should be discussed with your appropriate healthcare professionals.
3.5
I cannot guarantee any particular pregnancy, labour or birth outcome.
3.6
If you have any concerns about whether a particular technique, exercise or activity is suitable for you, please speak to your midwife, GP or another appropriate healthcare professional.
3.7
Please let me know about any health or pregnancy concerns that may affect your participation so that we can discuss whether reasonable adjustments can be made.
4. Accessibility & Reasonable Adjustments
I want Breathe Birth Blossom services to be as accessible and welcoming as possible.
If you have a disability, additional need or require a reasonable adjustment to take part in a service, please let me know before your booking where possible, or as soon as you can afterwards.
I will discuss your needs with you and consider what reasonable adjustments can be made to help you access and participate in the service safely and comfortably.
5. Course Resources & Intellectual Property
Any written resources, handouts, guides, recordings, videos, exercises, scripts or other materials provided as part of my services are for your personal use.
You may use these materials to support your own learning and personal practice.
You must not reproduce or commercially distribute the materials, share paid resources with people who have not booked the service, or use the materials to run your own commercial classes or services without my written permission.
6. Illness
If you are unwell or may be contagious, please contact me before I travel to your home for a session.
This includes a significant temperature, sickness or diarrhoea, a contagious illness or rash, or being advised to isolate.
If your symptoms change or you become unwell after contacting me, please let me know before the session.
7. Respectful Behaviour
I want my sessions to feel welcoming, supportive and comfortable for everyone.
Please treat me and other participants with respect, follow reasonable safety instructions and help maintain a safe and supportive environment.
I reserve the right to end a session or ask someone to leave if their behaviour is threatening, abusive, seriously disruptive or creates a safety concern.
Where a session is ended or someone is asked to leave because of their own behaviour, a refund will not normally be provided.
8. Photography & Recording
I may occasionally take photographs or videos during sessions for use on the Breathe Birth Blossom website, social media or other marketing materials.
I will only use identifiable images of you for these purposes where you have given consent. Choosing not to give consent will not affect your booking or the service you receive.
You are welcome to take photographs for your own personal use, provided this does not interfere with the session or capture other people without their permission.
Recording or livestreaming a session is not permitted without my prior agreement.
9. Liability & Insurance
I will provide my services with reasonable care and skill.
I hold Public Liability Insurance and Professional Indemnity Insurance. A copy of my current insurance certificate is available on request.
I am not responsible for personal belongings that are lost, damaged or left unattended, unless this is caused by my negligence or I am otherwise legally responsible.
I am not responsible for separate costs such as travel or childcare if a service is cancelled or rearranged, except where I am legally responsible for those costs.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
10. Privacy
I handle personal information, including relevant health information about you or your baby, in accordance with my Privacy Notice and applicable UK data protection law.
For privacy and data protection enquiries, please contact me at info@breathebirthblossom.co.uk.
11. Complaints
If you're unhappy with any aspect of your booking or the service you've received, please contact me at rachael@breathebirthblossom.co.uk.
I will aim to acknowledge your complaint within 5 working days and will do my best to resolve it fairly and reasonably.
12. Changes to These Terms
I may update these Terms & Conditions from time to time to reflect changes to my services, business practices or legal requirements.
The version in place when you make your booking will normally apply to that booking.
Updates will apply to future bookings and will not retrospectively remove rights or protections that applied when you made your booking.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
I know Terms & Conditions aren't the most exciting part of booking, but I want you to know exactly what to expect and what I need from you. I've kept these as straightforward as possible while covering the practical, safety and legal details that help protect both of us.
These Terms & Conditions apply to bookings for Breathe Birth Blossom Pregnancy Relaxation classes.
1. Booking & Payment
1.1
Full payment is required at the time of booking to secure your place.
Your booking is confirmed once payment has been received and I have issued your booking confirmation.
1.2
Pregnancy Relaxation is currently offered as a four-week block. The course is booked as a complete block and individual sessions are not sold separately.
1.3
Places are limited and a minimum of three participants is required for the course to run.
1.4
Prices are as advertised at the time of booking. Prices for future bookings may change, but this will not affect a booking that has already been paid for.
2. Cancellation, Refunds & Transfers
2.1
If you need to cancel your booking before the course starts, you may request a transfer to the next available Pregnancy Relaxation course, subject to availability, provided you give at least 7 days' notice before the course start date.
Transfers are limited to one transfer per booking. No refund is available in place of a transfer.
If you are affected by exceptional circumstances, please contact me and I will consider the circumstances and whether an alternative arrangement is appropriate.
2.2
If you cancel with less than 7 days' notice, a transfer or refund will not normally be available because your place may no longer be able to be offered to someone else.
2.3
Once the four-week course has started, missed sessions are not refundable or transferable.
The course fee covers the complete four-week programme rather than individual attendance at each session.
2.4
If your baby arrives before you have attended any part of the course, please contact me as soon as you reasonably can. I will provide a full refund.
If your baby arrives after the course has started and you are unable to attend the remaining sessions, please contact me. Where possible, I will offer a transfer to the next available course. If a suitable transfer cannot reasonably be arranged, I will refund the value of the remaining sessions that have not been delivered.
This provision does not affect any statutory rights you may have.
2.5
If you simply choose not to attend a session, no refund will be provided for that missed session.
2.6
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.
Where a statutory right to cancel applies to your booking, you can exercise that right by contacting me at rachael@breathebirthblossom.co.uk. I will deal with the cancellation and any refund in accordance with applicable law.
3. Cancellation or Changes by Breathe Birth Blossom
3.1
I may need to cancel or postpone a Pregnancy Relaxation course because of insufficient bookings, illness, venue problems, severe weather or another circumstance outside my reasonable control.
A minimum of three participants is required for the course to run.
Where possible, I will aim to give at least 24 hours' notice.
3.2
If I cancel a course or session, I will first try to arrange a suitable alternative.
If an alternative cannot reasonably be arranged, I will provide a full refund for a cancelled course or a refund for any session that I am unable to deliver.
3.3
I may need to make reasonable changes to the venue, date or time of a session. I will give you as much notice as reasonably possible.
If a change materially affects your ability to attend, I will discuss an alternative arrangement or refund with you.
3.4
I am not responsible for separate costs you may incur as a result of a cancellation or change, such as travel or childcare costs, except where I am legally responsible for those costs.
4. Health, Safety & Medical Information
4.1
Pregnancy Relaxation classes are intended to support relaxation and general wellbeing during pregnancy. They are not a substitute for antenatal care, medical treatment or advice from your midwife, GP or maternity team.
4.2
I am not a midwife, doctor, nurse or other registered healthcare professional, and I do not provide medical, clinical or diagnostic advice.
4.3
Any breathing, relaxation, visualisation or other techniques used during class are offered as wellbeing and comfort techniques. They are not medical treatment, pain relief or a guarantee of a particular pregnancy or birth outcome.
4.4
Please tell me before the class if you have a pregnancy complication, medical condition or other concern that may affect your participation.
If you are unsure whether the class is suitable for you, please speak with your midwife, GP or maternity team before attending.
4.5
You remain responsible for listening to your body and working within your own comfort level. You can stop, rest or leave an activity at any time.
4.6
If you experience concerning symptoms during or after a class, such as pain, bleeding, reduced fetal movement or anything that worries you, seek appropriate medical advice without delay.
4.7
Participation does not guarantee any particular health, pregnancy, labour or birth outcome.
5. Accessibility & Reasonable Adjustments
I want Breathe Birth Blossom services to be as accessible and welcoming as possible.
If you have a disability, additional need or require a reasonable adjustment to take part in a service, please let me know before your booking where possible, or as soon as you can afterwards.
I will discuss your needs with you and consider what reasonable adjustments can be made to help you access and participate in the service safely and comfortably.
6. Illness & Attendance
Please do not attend an in-person session if you are unwell or may be contagious.
This includes a significant temperature, sickness or diarrhoea, a contagious illness or rash, or being advised to isolate.
Please contact me as soon as possible if you are unable to attend because you are unwell.
7. Respectful Behaviour
I want my sessions to feel welcoming, supportive and comfortable for everyone.
Please treat me and other participants with respect, follow reasonable safety instructions and help maintain a safe and supportive environment.
I reserve the right to end a session or ask someone to leave if their behaviour is threatening, abusive, seriously disruptive or creates a safety concern.
Where a session is ended or someone is asked to leave because of their own behaviour, a refund will not normally be provided.
8. Photography & Recording
I may occasionally take photographs or videos during sessions for use on the Breathe Birth Blossom website, social media or other marketing materials.
I will only use identifiable images of you for these purposes where you have given consent. Choosing not to give consent will not affect your booking or the service you receive.
You are welcome to take photographs for your own personal use, provided this does not interfere with the session or capture other people without their permission.
Recording or livestreaming a session is not permitted without my prior agreement.
9. Privacy
I handle personal information, including relevant health information about you or your baby, in accordance with my Privacy Notice and applicable UK data protection law.
For privacy and data protection enquiries, please contact me at info@breathebirthblossom.co.uk.
10. Liability & Insurance
I will provide my services with reasonable care and skill.
I hold Public Liability Insurance and Professional Indemnity Insurance. A copy of my current insurance certificate is available on request.
I am not responsible for personal belongings that are lost, damaged or left unattended, unless this is caused by my negligence or I am otherwise legally responsible.
I am not responsible for separate costs such as travel or childcare if a service is cancelled or rearranged, except where I am legally responsible for those costs.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
11. Complaints
If you're unhappy with any aspect of your booking or the service you've received, please contact me at rachael@breathebirthblossom.co.uk.
I will aim to acknowledge your complaint within 5 working days and will do my best to resolve it fairly and reasonably.
12. Changes to These Terms
I may update these Terms & Conditions from time to time to reflect changes to my services, business practices or legal requirements.
The version in place when you make your booking will normally apply to that booking.
Updates will apply to future bookings and will not retrospectively remove rights or protections that applied when you made your booking.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
I know Terms & Conditions aren't the most exciting part of booking, but they're here so that we're both clear about what to expect. The most important things are being honest about your baby's health, letting me know if you can't attend, and helping me keep the class safe and comfortable for everyone.
1. Booking & Payment
1.1
Full payment is required at the time of booking to secure your place.
Your booking is confirmed once payment has been received and I have issued your booking confirmation.
1.2
Baby Massage is currently offered as a five-week course. By booking, you are confirming your availability for the dates listed in your booking.
The course is booked as a complete five-week programme. Individual sessions are not sold separately.
1.3
Places are limited and a minimum of two participants is required for the course to run.
1.4
Prices are as advertised at the time of booking. Prices for future bookings may change, but this will not affect a booking that has already been paid for.
2. Cancellation, Refunds & Transfers
2.1
If you need to cancel before the course begins, you may request a transfer to the next available Baby Massage course, subject to availability, provided you give at least 7 days' notice before the course start date.
Transfers are limited to one transfer per booking. A refund is not available in place of a transfer.
2.2
If you cancel with less than 7 days' notice, a transfer or refund will not normally be available because your place may no longer be able to be offered to someone else.
If exceptional circumstances arise, please contact me. I will consider the circumstances and may offer an alternative arrangement where reasonable.
2.3
Once the five-week course has started, missed sessions are not refundable or transferable.
The course fee covers the complete five-week programme rather than individual attendance at each session.
2.4
If you are unable to attend a session, please let me know as soon as possible.
Where appropriate, I may be able to share relevant information or guidance to help you keep up with the course, but this is not a replacement for the missed session.
2.5
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.
Where a statutory right to cancel applies to your booking, you can exercise that right by contacting me at rachael@breathebirthblossom.co.uk. I will deal with the cancellation and any refund in accordance with applicable law.
3. Cancellation or Changes by Breathe Birth Blossom
3.1
I may need to cancel or postpone a course or session because of insufficient bookings, illness, venue problems, severe weather or another circumstance outside my reasonable control.
A minimum of two participants is required for the course to run.
Where possible, I will aim to give at least 24 hours' notice.
3.2
If I cancel a course, I will first make reasonable efforts to reschedule it.
If rescheduling is not possible or a suitable alternative cannot reasonably be agreed, I will provide a full refund for the cancelled course.
3.3
If I cancel an individual session within a course, I will make reasonable efforts to provide an alternative session.
If the session cannot reasonably be rearranged, I will refund the value of the undelivered session.
3.4
I may need to make reasonable changes to the venue, date or time of a class. I will give you as much notice as reasonably possible.
If a change materially affects your ability to attend, I will discuss a suitable alternative or refund with you.
3.5
I am not responsible for separate costs you may incur as a result of a cancellation or change, such as travel or childcare costs, except where I am legally responsible for those costs.
4. Health, Safety & Medical Information
4.1
Baby Massage is intended for babies who are at least 6 weeks old and not yet crawling.
For babies born prematurely, corrected age rather than actual age will be considered when assessing readiness. Please discuss your baby's readiness with me before attending.
4.2
Before attending, you must complete the relevant health questionnaire honestly and fully.
Please tell me about any health condition, developmental concern, recent illness, skin condition, allergy or other concern that may affect your baby's participation. You should also let me know if your baby has recently had a vaccination and is experiencing any associated symptoms.
Please also let me know if anything changes after you complete the questionnaire.
4.3
Baby Massage is an educational and wellbeing activity. It is not medical treatment and should not be used as a substitute for advice from your GP, midwife, health visitor or other healthcare professional.
4.4
I am not a medical professional and cannot diagnose or treat medical conditions.
If you have any concerns about your baby's health or whether massage is suitable, please seek advice from an appropriate healthcare professional.
4.5
I may ask you to stop or not take part in an activity if I believe participation may be unsafe.
Where medical clearance is appropriate, I may ask you to obtain this before taking part.
4.6
Participation in Baby Massage does not guarantee any particular health, sleep, developmental or other outcome for your baby.
5. Accessibility & Reasonable Adjustments
I want Breathe Birth Blossom services to be as accessible and welcoming as possible.
If you have a disability, additional need or require a reasonable adjustment to take part in a service, please let me know before your booking where possible, or as soon as you can afterwards.
I will discuss your needs with you and consider what reasonable adjustments can be made to help you access and participate in the service safely and comfortably.
6. How Baby Massage Works
6.1
I demonstrate all massage strokes and techniques on a doll. You then massage your own baby, following my demonstration at your own pace.
I do not massage your baby as part of the massage instruction. You remain responsible for handling, supporting and caring for your baby throughout the session.
6.2
You decide whether and how your baby participates and should stop or pause the massage whenever you feel it is appropriate.
6.3
Babies can be hungry, tired, unsettled or simply not in the mood. You are welcome to pause for feeding, changing, cuddling or settling your baby whenever needed.
6.4
Baby Massage sessions use Tropic Skincare Little Roary baby oil.
Before the oil is used on your baby for the first time, you are responsible for carrying out a patch test and checking that the product is suitable for your baby.
If your baby has sensitive skin, a known allergy, a skin condition or you have any concerns about using the oil, please tell me before it is used and an alternative arrangement can be made where appropriate.
You remain responsible for deciding whether the product is suitable for your baby.
6.5
The use of the oil is not intended to replace advice from a healthcare professional about your baby's skin or any skin condition.
7. Illness Exclusion Policy
Please do not attend an in-person session if you or your baby are unwell or may be contagious.
This includes a significant temperature, sickness or diarrhoea, a contagious illness or rash, or being advised to isolate.
Please contact me as soon as possible if you are unable to attend because you are unwell.
8. Practical Information
8.1 What to bring
Please bring anything you normally need to care for your baby during the session, including:
-
a towel or blanket for your baby to lie on;
-
a change of clothes;
-
nappies and wipes;
-
anything your baby needs for feeding or settling.
Wear something comfortable that allows you to sit easily and massage your baby.
8.2 Babies, siblings and other children
Older children and siblings are not permitted to attend Baby Massage classes.
An exception may be made for multiple births, such as twins, where more than one baby from the same family is taking part.
Please speak to me in advance if you are attending with twins or another multiple birth.
9. Respectful Behaviour
I want my sessions to feel welcoming, supportive and comfortable for everyone.
Please treat me and other participants with respect, follow reasonable safety instructions and help maintain a safe and supportive environment.
I reserve the right to end a session or ask someone to leave if their behaviour is threatening, abusive, seriously disruptive or creates a safety concern.
Where a session is ended or someone is asked to leave because of their own behaviour, a refund will not normally be provided.
10. Photography & Recording
I may occasionally take photographs or videos during sessions for use on the Breathe Birth Blossom website, social media or other marketing materials.
I will only use identifiable images of you for these purposes where you have given consent. Choosing not to give consent will not affect your booking or the service you receive.
You are welcome to take photographs for your own personal use, provided this does not interfere with the session or capture other people without their permission.
Where an image includes a baby or child, consent must be given by a parent or person with parental responsibility.
Recording or livestreaming a session is not permitted without my prior agreement.
11. Intellectual Property
Any written resources, handouts, guides, recordings, videos, exercises, scripts or other materials provided as part of my services are for your personal use.
You may use these materials to support your own learning and personal practice.
You must not reproduce or commercially distribute the materials, share paid resources with people who have not booked the service, or use the materials to run your own commercial classes or services without my written permission.
12. Liability & Insurance
I will provide my services with reasonable care and skill.
I hold Public Liability Insurance and Professional Indemnity Insurance. A copy of my current insurance certificate is available on request.
I am not responsible for personal belongings that are lost, damaged or left unattended, unless this is caused by my negligence or I am otherwise legally responsible.
I am not responsible for separate costs such as travel or childcare if a service is cancelled or rearranged, except where I am legally responsible for those costs.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
You remain responsible for your baby throughout the session and for deciding whether your baby should continue participating.
13. Privacy
I handle personal information, including relevant health information about you or your baby, in accordance with my Privacy Notice and applicable UK data protection law.
For privacy and data protection enquiries, please contact me at info@breathebirthblossom.co.uk.
14. Complaints
If you're unhappy with any aspect of your booking or the service you've received, please contact me at rachael@breathebirthblossom.co.uk.
I will aim to acknowledge your complaint within 5 working days and will do my best to resolve it fairly and reasonably.
15. Changes to These Terms
I may update these Terms & Conditions from time to time to reflect changes to my services, business practices or legal requirements.
The version in place when you make your booking will normally apply to that booking.
Updates will apply to future bookings and will not retrospectively remove rights or protections that applied when you made your booking.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
I know Terms & Conditions aren't the most exciting part of booking, but they're here so that we're both clear about what to expect and, most importantly, so that we can keep your baby's first spa experience safe, comfortable and enjoyable.
Baby Spa at Breathe Birth Blossom is a gentle sensory experience for babies followed by guided baby massage. It is a wellbeing experience, not a medical or hydrotherapy treatment.
1. Booking & Payment
1.1
Full payment is required at the time of booking to secure your place.
Your booking is confirmed once payment has been received and I have issued your booking confirmation.
1.2
Baby Spa sessions are booked for a specific date and time.
1.3
Places are limited and a minimum of two participants is required for the session to run.
1.4
Prices are as advertised at the time of booking. Prices for future bookings may change, but this will not affect a booking that has already been paid for.
2. Cancellation, Refunds & Transfers
2.1
If you need to cancel your Baby Spa booking before the session begins, you may request a transfer to the next available Baby Spa date, subject to availability, provided you give at least 7 days' notice.
Transfers are limited to one transfer per booking. A refund is not available in place of a transfer.
2.2
If you cancel with less than 7 days' notice, a transfer or refund will not normally be available because your place may no longer be able to be offered to someone else.
If exceptional circumstances arise, please contact me. I will consider the circumstances and may offer an alternative arrangement where reasonable.
2.3
If your baby is unwell before the session, please contact me as soon as possible rather than bringing your baby to the session. The normal cancellation and transfer terms will apply, although I will always consider the circumstances and may offer an alternative arrangement where reasonable.
2.4
If your baby becomes unsettled or decides that the spa experience is not for them once the session has started, you can pause or stop at any time.
Because the booking reserves your place, a refund will not be provided simply because your baby does not take part in some or all of the experience.
2.5
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.
Where a statutory right to cancel applies to your booking, you can exercise that right by contacting me at rachael@breathebirthblossom.co.uk. I will deal with the cancellation and any refund in accordance with applicable law.
3. Cancellation or Changes by Breathe Birth Blossom
3.1
I may need to cancel or postpone a Baby Spa session because of insufficient bookings, illness, venue problems, severe weather or another circumstance outside my reasonable control.
A minimum of two participants is required for the session to run.
Where possible, I will aim to give at least 24 hours' notice.
3.2
If I cancel a session, I will first make reasonable efforts to arrange another suitable date.
If an alternative cannot reasonably be agreed, I will provide a full refund for the cancelled session.
3.3
I may need to make reasonable changes to the venue, date or time of a session. I will give you as much notice as reasonably possible.
If a change materially affects your ability to attend, I will discuss a suitable alternative or refund with you.
3.4
I am not responsible for separate costs you may incur as a result of a cancellation or change, such as travel or childcare costs, except where I am legally responsible for those costs.
4. Health, Safety & Medical Information
4.1
Baby Spa is intended for babies who are at least 6 weeks old and not yet crawling.
For babies born prematurely, corrected age rather than actual age will be considered when assessing readiness. Please discuss your baby's readiness with me before attending.
4.2
Before your baby takes part, you must complete the relevant health questionnaire honestly and fully.
Please tell me about any health condition, developmental concern, recent illness, skin condition, allergy or other concern that may affect your baby's participation. You should also let me know if your baby has recently had a vaccination and is experiencing any associated symptoms.
Please also let me know if anything changes before your session.
4.3
Baby Spa is a wellbeing and sensory experience. It is not hydrotherapy, medical treatment or a substitute for advice from your GP, midwife, health visitor or other healthcare professional.
4.4
I am not a medical professional and cannot diagnose or treat medical conditions.
If you are unsure whether Baby Spa is suitable for your baby, please seek advice from an appropriate healthcare professional before attending.
4.5
I may ask you not to participate, or to stop an activity, if I believe that continuing would not be safe for you or your baby.
Where I have advised that medical clearance is needed before participation, this must be obtained before your baby takes part.
4.6
Participation in Baby Spa does not guarantee any particular health, sleep, developmental, wellbeing or other outcome for your baby.
5. Accessibility & Reasonable Adjustments
I want Breathe Birth Blossom services to be as accessible and welcoming as possible.
If you have a disability, additional need or require a reasonable adjustment to take part in a service, please let me know before your booking where possible, or as soon as you can afterwards.
I will discuss your needs with you and consider what reasonable adjustments can be made to help you access and participate in the service safely and comfortably.
6. Baby Spa Water Safety
6.1
Before your baby enters the water, I will talk you through the Breathe Birth Blossom Baby Spa Water Safety Briefing.
You will be asked to confirm that you understand the safety guidance and complete the required consent and safety acknowledgement before your baby takes part.
6.2
The water-safety guidance forms an important part of the Baby Spa experience and must be followed throughout the session.
6.3
You remain responsible for your baby at all times.
Your baby must never be left unattended in or around the water, even for a moment.
You must remain close enough to your baby to respond immediately and follow all safety instructions given during the session.
6.4
The Baby Spa uses standard baby baths prepared for a gentle sensory water experience.
These are not hydrotherapy spa baths, and Baby Spa is not a hydrotherapy treatment.
6.5
The water experience is intended to be gentle and enjoyable. If your baby becomes distressed, tired, cold, unsettled or otherwise uncomfortable, you should remove your baby from the water and let me know.
6.6
Completion of the Baby Spa consent and safety acknowledgement confirms that you have received and understood the safety information. It does not remove or limit any responsibility or liability that cannot legally be excluded.
7. After the Bath & Baby Massage
7.1
After the water experience, your baby will be dried and wrapped in a robe before moving on to the baby massage element, where appropriate.
7.2
I demonstrate all massage strokes and techniques on a doll. You then massage your own baby, following my demonstration at your own pace.
I do not massage your baby as part of the massage instruction. You remain responsible for handling, supporting and caring for your baby throughout the massage.
7.3
You should pause or stop whenever you feel it is appropriate.
7.4
Babies can be hungry, tired, unsettled or simply not in the mood. You can pause for feeding, changing, cuddling or settling whenever needed.
There is no expectation that your baby must complete every part of the experience.
8. Products
8.1
Baby Spa sessions use Tropic Skincare Little Roary baby oil.
Before the oil is used on your baby for the first time, you are responsible for carrying out a patch test and checking that the product is suitable for your baby.
If your baby has sensitive skin, a known allergy, a skin condition or you have any concerns about using the oil, please tell me before it is used and an alternative arrangement can be made where appropriate.
You remain responsible for deciding whether the product is suitable for your baby.
8.2
Oat milk and bubbles may be offered as optional additions to the sensory bath.
These products are entirely optional. You do not have to use them on your baby and plain water can be used instead.
8.3
If you have concerns about any product being suitable for your baby, please tell me before it is used.
No product is compulsory.
9. Illness Exclusion Policy
Please do not attend an in-person session if you or your baby are unwell or may be contagious.
This includes a significant temperature, sickness or diarrhoea, a contagious illness or rash, or being advised to isolate.
Please contact me as soon as possible if you are unable to attend because you are unwell.
10. Babies, Siblings & Other Children
Older children and siblings are not permitted to attend Baby Spa sessions.
An exception may be made for multiple births, such as twins, where more than one baby from the same family is taking part.
Please speak to me in advance if you are attending with twins or another multiple birth.
The adult accompanying the baby remains responsible for their baby throughout the session.
11. Respectful Behaviour
I want my sessions to feel welcoming, supportive and comfortable for everyone.
Please treat me and other participants with respect, follow reasonable safety instructions and help maintain a safe and supportive environment.
I reserve the right to end a session or ask someone to leave if their behaviour is threatening, abusive, seriously disruptive or creates a safety concern.
Where a session is ended or someone is asked to leave because of their own behaviour, a refund will not normally be provided.
12. Photography & Recording
I may occasionally take photographs or videos during sessions for use on the Breathe Birth Blossom website, social media or other marketing materials.
I will only use identifiable images of you for these purposes where you have given consent. Choosing not to give consent will not affect your booking or the service you receive.
You are welcome to take photographs for your own personal use, provided this does not interfere with the session or capture other people without their permission.
Where an image includes a baby or child, consent must be given by a parent or person with parental responsibility.
Recording or livestreaming a session is not permitted without my prior agreement.
13. Intellectual Property
Any written resources, handouts, guides, recordings, videos, exercises, scripts or other materials provided as part of my services are for your personal use.
You may use these materials to support your own learning and personal practice.
You must not reproduce or commercially distribute the materials, share paid resources with people who have not booked the service, or use the materials to run your own commercial classes or services without my written permission.
14. Liability & Insurance
I will provide my services with reasonable care and skill.
I hold Public Liability Insurance and Professional Indemnity Insurance. A copy of my current insurance certificate is available on request.
I am not responsible for personal belongings that are lost, damaged or left unattended, unless this is caused by my negligence or I am otherwise legally responsible.
I am not responsible for separate costs such as travel or childcare if a service is cancelled or rearranged, except where I am legally responsible for those costs.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
You remain responsible for your baby at all times during the session, including in and around the water.
You must follow the Baby Spa Water Safety Briefing and all reasonable safety instructions given during the session.
15. Privacy
I handle personal information, including relevant health information about you or your baby, in accordance with my Privacy Notice and applicable UK data protection law.
For privacy and data protection enquiries, please contact me at info@breathebirthblossom.co.uk.
16. Complaints
If you're unhappy with any aspect of your booking or the service you've received, please contact me at rachael@breathebirthblossom.co.uk.
I will aim to acknowledge your complaint within 5 working days and will do my best to resolve it fairly and reasonably.
17. Changes to These Terms
I may update these Terms & Conditions from time to time to reflect changes to my services, business practices or legal requirements.
The version in place when you make your booking will normally apply to that booking.
Updates will apply to future bookings and will not retrospectively remove rights or protections that applied when you made your booking.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.